Kaiph Cosmetics Return & Refund Policy

At Kaiph Cosmetics, your satisfaction is our top priority. We are committed to providing you with premium beauty products that deliver results, and we understand that sometimes, things may not go exactly as planned. Our return and refund policy is designed to be fair, transparent, and customer-friendly, ensuring you feel confident with every purchase.

1. Easy Returns

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order. To be eligible for a return, the product must:

• Be unused and in its original packaging

• Retain all labels and seals intact

• Not show signs of use or damage

This ensures that the product remains safe and hygienic for other customers if restocked.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened skincare, haircare, or makeup products

• Products past their expiration date

• Gift cards or promotional items

We appreciate your understanding and encourage you to double-check your order before opening.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our Customer Support Team at hello@kaiph.com within 7 days of delivery.

2. Provide your order number and reason for the return.

3. Our team will guide you through the return process and provide instructions for shipping.

We recommend keeping the original receipt or proof of purchase for a smoother process.

4. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved:

• Refunds will be processed to your original payment method.

• Depending on your bank or payment provider, it may take 5–10 business days to reflect in your account.

Please note that shipping charges are non-refundable, except in cases where the product received was damaged or incorrect.

5. Damaged or Incorrect Products

We take utmost care in packaging and shipping. If your order arrives damaged, defective, or incorrect, please contact us immediately with photos of the product and packaging.

• We will provide a replacement or full refund at no additional cost to you.

• Our team will work quickly to resolve the issue and ensure your satisfaction.

6. Our Commitment

At Kaiph Cosmetics, we strive for excellence in both our products and customer experience. Your feedback is invaluable in helping us improve. We are here to answer your questions, address your concerns, and make your beauty journey smooth and enjoyable.

Contact Us:
📧 Email: hello@kaiph.com

We are available Monday–Friday, 10 AM–6 PM, and will respond promptly to your inquiries.

Thank you for choosing Kaiph Cosmetics. Your trust inspires us to continue creating premium beauty products that enhance your natural glow.